So, you’re having Xbox One problems. Not only does this spoil the time you set aside for gaming, but it also — thanks to the Xbox One’s diverse media functionality — has potentially sidelined your entire media center. You’re now experiencing the frustration of dropping hundreds of dollars on a malfunctioning Xbox One.

You’d think that Microsoft would have used the last couple years to smooth out the kinks in the Xbox One. The company has fixed plenty of bugs since the console’s release in 2013, yes, but many of the problems users have been experiencing have evolved alongside the console. This is no consolation if your Xbox One, Xbox One S, or Xbox One X is out of commission. Thankfully, our guide covers the common problems associated with the console, along with a few solutions.

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For information specific to the Xbox One X, check out our problems guide for that console.

Xbox One Game Update Won't Install

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Getting in touch with Microsoft

We recommend using Microsoft’s website to register your Xbox One. Doing so will expedite any issues that are still covered under warranty.

Method	Contact
Live Chat	Website
Forums	Website
Self Help	Website
Phone	1-800-4-MYXBOX (Support Agent Hours: M-F 9AM-5PM PT)
Twitter	@XboxSupport

A note on Twitter

One of your first steps for fixing an issue with your Xbox One used to be contacting the @XboxSupport Twitter page listed in the table above. However, in early 2018, Microsoft reportedly laid off its in-house support team and replaced employees with volunteers. The Twitter account is still active but it replies sparingly. You may have better luck just contacting Microsoft through phone or live chat.

Disc drive makes grinding sound

The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc. When you put a disc in the console’s optical drive, it makes a grinding sound. An error message then reads, “Sorry we can’t play that disc. Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD.”

Possible solutions:

Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process. If are suffering from this problem, your options are limited.

Return the hardware to where you purchased it. Due to stock shortages, a replacement may take a while tho arrive. Microsoft has offered to expedite a new machine and throw in an online download of a game of your choice while you wait. They’ll even refund your purchase if you decide that you want to break up with Xbox One.
Contact Microsoft directly using one of the contact methods above. The company’s support team is arranging replacements, and in some cases will ship a new console with a game of your choice to you before you send your system in.

Xbox One won’t update

Some users have reported issues during the mandatory update phase. When this occurs, the Xbox One won’t be able to access the majority of Xbox One features.

Possible solutions:

This could be an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft’s end. Regardless of the cause, the result is a system that doesn’t work properly. Before you contact Microsoft, there are a few steps you should try first.

Check your internet connection. Obvious maybe, but any connection interruptions could derail the entire process.
Try again later. If you are having an issue with downloading the update, it may simply be a problem on Microsoft’s end, including too many users trying to update at once or server maintenance. Give it an hour or two. If the issue persists, check the Microsoft Live Status page. If there is a known issue on its end, Microsoft will have a status alert.
Check your hardware. Again, an obvious one, but if you are using the wireless connection on the Xbox One and receiving an error, try a wired connection via Ethernet.
Cycle your Xbox One. Hold down the power button for 5 seconds until it shuts down, then unplug the system and wait 30 seconds. Plug it back in and turn it on. This clears the cache and resets the network card.
If you are receiving a specific error message regarding updates or an online connection in general, refer to Microsoft’s network connection error list.
If the update still won’t download, it’s time to contact Microsoft.

Originally, Microsoft launched its Xbox One game console with a 500GB internal hard drive, which is about 25 times larger than the internal hard drive shipped in the original Xbox 360 console. While it seems that users will have more space to install new games and apps, it’s not a large enough storage as most games can take somewhere between 25GB to 50GB of space, and even more.

Of course, there are smaller games that can only take less than 7GB, but the most popular games, such as Halo 5: Guardians and Call of Duty: Advanced Warfare take up between 50GB to 64GB of storage space — and even more as new updates are released –. This means that on average, most Xbox One owners can fit somewhere between 12 to 20 games using the console with 500GB of storage.

Microsoft is also offering versions of its Xbox One console with 1TB internal hard drives, but it’s just a matter of time before they fill up too. Even more when considering all the games you can now get for free through the Games with Gold program, which not only includes Xbox One games, but Xbox 360 games as well that you can play through the Xbox One Backward Compatibility feature.

To overcome the limited storage problem, every Xbox One include external storage support, which simply means that you can buy an external USB hard drive that the console can use to store new games and apps. As such, today in this guide we’ll go through the steps to set up a USB external storage on your Xbox One console and how you can properly move games stored in the internal drive to the new device.

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Requirements

Although, you don’t need to buy an official proprietary Xbox One external hard drive, you need to buy a compatible storage that meets the following requirements:

Storage must use a USB 3.0 connection. If you’re connecting the drive through a hub, the hub has to use USB 3.0 or later technology.
The hard drive must be 256GB or larger.
If the device you’re connecting doesn’t meet the minimum requirements, then it will be treated as media storage for music and video only.

Set up a USB storage on Xbox One

You can use pretty much any external USB 3.0 hard drive you can find. Personally, I’m using a 3TB Seagate USB 3.0 external hard drive, which I used to use as my backup drive in my computer, as I recently bought a Toshiba 5TB Canvio (HDWC250XK3J1) to replace it.

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